Service policy

Requests and confirmation

Every request is handled individually. After you send it, we check availability and come back to you with a price and, where possible, preview photos of the exact piece.

Nothing is ordered until you have seen these details and confirmed in writing, on WhatsApp, Instagram or email.

Price and payment

The price we quote is in euros and covers the item and our sourcing service, unless we tell you otherwise when we quote. Shipping is free.

We ask for payment only after you've approved the piece. You can pay by bank transfer, Revolut or PayPal. Crypto payments are coming soon.

Shipping

Shipping is free. Every order ships with tracking, and we send you the tracking details as soon as your parcel is on its way.

Cancellations and refunds

You can cancel at no cost at any point before you approve your order.

Once your order has shipped, your payment can't be refunded.

Issues on arrival

If something isn't right with your piece when it arrives, contact us within 7 days of delivery with photos of the item and its packaging.

We'll review it with you and work out a solution together with our supplier or the carrier.

Privacy

We use the details and photos you send us only to handle your request and deliver your order.

• We share your name and address only with the carrier delivering your parcel.
• We don't sell your data or use it for advertising.
• You can ask us at any time to see or delete the details we hold about you.